ADMN 407

Managing Service Delivery

Units: 1.5

Explores challenges facing public sector managers who develop or transform public services with a strong focus on service recipients. Examines the drivers of the service transformation movement, surveys the ways that public services can be reformed and then works through a framework for assessing service needs, engaging service recipients and stakeholders, making a business case for transformation, implementing new delivery arrangements (including networks and partnerships), managing across boundaries, and building in performance measurement and accountability.

Prerequisites: 311 or equivalent.

Undergraduate course in Public Administration offered by the School of Public Administration in the Faculty of Human and Social Development.