PROVIDING CONSTRUCTIVE FEEDBACK
© Achieve Global - used with permission

Constructive feedback is information that calls attention to a problem or potential problem. Constructive feedback opens a door to problems solving or other follow-up actions. The key to giving constructive feedback is maintaining a spirit of mutual respect and learning.

Key Action 1

Convey your positive intent

• Mentally prepare to give feedback
• Choose a time when the staff member is likely to be receptive to what you have to say
• Briefly state what you'd like to talk about.
• Point to a common goal.
• Avoid placing blame.

Key Action 2

Describe specifically what you have observed

• Be brief and to the point
• Focus on behaviors and actions, not on the person
• Limit your feedback to one issue at a time
• Avoid using you as much as possible

Key Action 3

State the impact of the behavior or action

• Link the behavior or action to important goals like student support or costs, or timeliness
• If appropriate, state the impact on you and others
• State only one or two of the most significant consequences.
• Maintain an objective tone.

Key Action 4

Ask the staff member to respond

• Invite the staff member to respond
• Listen with an open mind.
• If necessary, summarize the staff member's key points.

Key Action 5

Focus the discussion on solutions

• Take your cue from the staff member
• When appropriate, ask directly for the change you want
• Avoid coming across as an expert
• Leave the responsibility for the action with the staff member
• Manage your own expectations