Administrative Certificate Program

Purpose: The learning in this program is designed to help participants increase their effectiveness in administrative roles at UVic.

Target: This learning is appropriate for Department Secretaries, Administrative Assistants, Office Clerks and others in administrative roles. Administrative Officers and those in other management roles are also welcome to attend.

TOPICS: (Most of the topics will run an average of 2-3 hrs) 

1.  Financial Management

• PURCHASING "At Your Service" Your Acquiring Goods and Services (surplus assets, online ordering, invoice processing, WEBReq, procurement cards, non-employee travel).
• Making non-salary payments and reimbursements (i.e. petty cash, business firm retainers forms, cheque requisitions, relocation expenses, determining the EE/ER relationship, professional development expenses, grad support payments, scholarships, etc)
• Recording sales of goods and services by University (i.e. accounts receivable, taxes – HST, banking and cash management, revenue collection – daily cash reports and remittance to Accounting)
• Accounting 101 and FAST - Managing a budget and FAST accounts (i.e. fund accounting, chart of accounts, transfers (JE form), reconciliations)
• Contract Management

2. Human Resource Processes and Forms

• HRIS - forms and processes (hiring, status change forms) and Sick Leave Monitoring (CUPE, PEA)
• uHire Training
  • 101a. Raising Requisitions for Postings
  • 101b. Delegations & Managing Competitions
• How to ensure Return to Work and Accommodation works well

3.  Organization and Administration Tools

• UVic Specific Tools (Style Guide, uSource, Website)
• Records Management (i.e. guidelines, etc.)
• Access and Privacy (i.e. FOI policies)
• Email Management and Outlook Calendar (i.e. work-flow mapping, organizing & prioritizing)
• Time Management
• Minute Taking
• Sharepoint

4. Communication/Customer Service

• Effective Workplace Communication (including Listening and Understanding plus Conveying Information)
• Helping Keep Your Team on Course (Team Building)
• Customer Service Skills - FISH Philosophy
• Assertiveness / Communication Toolkit

5. Academic Administration

• Understanding the Faculty Agreement
• Faculty Life 101
• Thriving Through Transition - Preparing for a new Dean, Associate Dean, Chair or Director

6. Supporting and working with Students

• Communicating with Students in crisis - your role
• Working with the Bookstore for course packets and textbooks
• Academic Calendar changes
• Exam scheduling and room bookings
• Services available for students - what you need to know
• Accommodating students with disabilities
• Welcoming and orienting new students

7. By special invitation from VPAC

• Faculty Recruitment
• Welcoming and Orienting New Faculty members
• Academic program reviews

 

Updated: September 2010