Problem Solving Results: Solutions, Improvements and Innovations ™(formerly Problem Solving and Decision Making)

Course Description: This workshop provides participants with the skills and strategies required to find appropriate problem solutions and the energy to implement them.

• Get acquainted with a dynamic seven-step process for defining and analyzing problems, finding solutions, and implementing them.
• Explore a number of tools that can enhance success while using the problem-solving approach. Use a separate toolkit to work with and explore several specific methods.
• Learn how to define decision-making procedures and use objective criteria to evaluate choices and arrive at a solution.
• Discover specific strategies to aid in action planning and follow-through, as well as approaches that build and sustain momentum for those involved.

Competencies: Core - Personal Effectiveness, Building Equitable Relationships, Commitment to Quality. Leadership - Problem Solving and Decision Making. Creativity and Innovation, Commitment to Quality, Navigating Change.