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Psyc 499 Honours Readings
Prof. Daniel T. Gilbert, Harvard University
(with a couple of tiny edits by Steve Lindsay)
Nothing is as important as having a cohesive organizational
plan in which one point leads naturally to another. Usually this begins
with (A) some background about the area of research, which leads into
(B) background on the specific hypothesis, which leads into (C) the specific
experimental question you want to address, which leads into (D) the procedures
you followed, which leads into (E) your findings, which leads into (F)
their interpretation, which leads into (G) the relevance of your findings
for the problem you are addressing, which leads into (H) implications
and the "big picture." In addition, each one of these sections must be
logically organized in itself. A logical argument is the basis for communicating
with your audience. If you don't have one (a logical argument) you won't
have one (an audience). Write your plan in (at least) outline form, and
use these notes during your talk. If you must, you can write the talk
out word for word. If you must have a canned talk, memorize it! Then use
your notes as a prop. Ultimately, reading a talk is better than giving
a terrible talk-but only a little.
It is useful to give listeners a roadmap for the terrain
you wish to cover. Tell them in just a sentence or two the organizational
plan (e.g., "I'd like to talk today about the effects of alcohol on reasoning,
specifically, how alcohol enhances some cognitive performances and impairs
others. I'll start with some general background information about research
in this area, and then I'll present to you some research that Professor
Snorkworth and I have conducted on alcohol use and motor performance.
Finally, I'll try to show you how this research addresses the important
question of whether motor systems can function independently"). On occasion,
a speaker may wish to use suspense as a rhetorical device, and under such
circumstances this "Tell the Plan" heuristic is inappropriate. Let experts
worry about rhetoric: You should forego suspense in favor of comprehension.
Finally, refer back to the plan throughout your talk. Use speech markers
to let your audience know where you currently are in the organizational
plan (e.g., "Having briefly outlined the past research in this area, let
me now turn to the experiment that we recently conducted").
Every experiment is part of a long story that begins
with an idea of Aristotle's. There are two things you can do wrong in
choosing a point in the story at which to begin your talk.
(A) First, you can start too early. You have started too early if you
are not talking about your hypothesis within 10 minutes. You are starting
too early if you mention Aristotle anytime after the first minute. You
must know the audience and try to figure out what they already know. You
can refresh their memories briefly, but get to the point as quickly as
your audience's knowledge will allow.
(B) Second, you can start too late. You have started too late if your
first sentence has anything to do with an experimental manipulation. An
introduction sets the stage and explains why you did the experiment you
did. Don't say,"I did an experiment on alcohol and reasoning because alcohol
abuse is a real problem in society" but say "For centuries people have
been using substances that affect their ability to think, feel, and act.
Alcohol is one such substance. Yet, we still don't know precisely how
alcohol affects performance..." Don't relate the entire history of psychology,
but don't act as though there were no history. Even if your experiment
is completely novel and revolutionary, you must tie it into something
your audience already knows about or cares about. The introduction of
a talk locates your work in the body of other work.
(C) Before you can tell what you did, you must tell why. You must make
the audience realize that your experiment is potentially an important
one. You must intrigue them by showing the hole in the body of knowledge
that your experiment serves to fill. It is wrong to assume that everyone
shares your interests or that any experiment is worth doing. In the introduction
you must impress the audience with what needs to be done (and later you'll
impress them even more by having done it). Thus, a rationale such as "Emotions
are important because everybody has them" does little to make the audience
ready for your contribution. On the other hand you might intrigue the
audience with something like, "Emotions lie at the heart of social behavior
-- from altruism to aggression, the emotions we feel compel us to act
towards each other in a variety of ways. Yet, very little is known about
the physiological basis of emotion..." You must have had a reason for
doing the research you want to talk about, so tell the audience what it
was in the most interesting way possible.
Once you are talking about your experiment, you should
strive for three things: clarity, clarity, and clarity. Nothing matters
if the audience doesn't understand what you did and why. A few points
to remember:
(A) When you describe your experiment, explain first
what conceptual variable you manipulated (e.g., "In order to test this
hypothesis we manipulated the anxiety level of the subjects"). Only then
should you explain the operational variable (e.g., "We did this by exposing
half of the subjects to an uncaged lion. These subjects were the 'high
anxiety' group. We exposed the other subjects to an uncaged rabbit, and
these were the 'low anxiety' subjects").
(B) Be redundant. Say the same thing several times in different ways.
Remember that your audience cannot process your speech nearly as well
as they can process your writing because they can't go back and reread
something you said, and they can't listen at their own pace. Any important
point should be stated twice (e.g., "We think alcohol impairs some cognitive
processes but not others. In other words, while some performances are
enhanced by the ingestion of alcohol, others are disrupted").
(C) It is generally unprofessional to say "Is all of this clear so far?"
but it is far better to do this than to lose the audience. If you think
the audience is lost, you should ask someone whom you know won't be afraid
to tell you the truth. Most audience members will be too embarrassed to
tell you they're lost, but they will look around, exchange glances, and
make you feel foolish. Find a trusted friend in the audience and direct
the question to him or her.
(D) Make use of visual aids (e.g., a drawing of your 2 x 2 design). A
picture is worth well over a thousand words. Supplement your speech with
pictures. But -- remember that a complicated picture is useless and causes
the audience to stop listening to you while they try to figure out your
picture. Thus, when you use a picture, use a simple one with BIG letters.
Also, give the audience a moment to read all of the words on a slide before
you start talking again; otherwise they may miss what you're saying as
they scrutinize the slide. Remember also to get rid of a slide when you're
done with it. It can prove distracting when left on too long. Last, you
should note that handouts are usually a bad idea, because you cannot determine
what the audience looks at any given time. People always look ahead with
handouts, and may miss your preliminary comments while they peruse the
handout. Use slides, overhead transparencies, or computer projections
instead.
(E) Present data kindly. If you must present lots of data, present each
piece separately on a different slide. A slide full of numbers is about
as much fun as a painful tooth extraction. Use figures instead of tables
whenever possible. Present the most important data first! (Present manipulation
checks first when it is necessary for your argument, but not otherwise).
What the audience wants to know is, "Did your experiment support your
primary hypothesis?" so answer this question before they start asking,
"Can I go home yet?"
(F) Take the audience's perspective. This is true in every facet of the
talk. Try to see your ideas as a naive audience member would. Of course
you know that exposure to lions is a way of manipulating anxiety, but
does the audience? If not, did you say it? Don't leave anything important
unsaid. The best way to take the audience's perspective is to get a practice
audience (intimates are traditional victims) and give your talk to them.
Did they follow? You shouldn't have to be a psychologist to understand
the talk-any reasonably bright person should follow it. Address your talk
to a bright colleague in the Art History department. And listen to the
practice audience's advice! Remember: When listeners tell you that something
is confusing, they are always, by definition, correct.
(A) A good talk must have substance. You can't give
a great talk on a stupid, dull, or boring idea. However, the converse
is not necessarily true: A brilliant and exciting idea can easily be the
topic of a bad talk. Thus, the first rule for giving a good talk is to
have something interesting to say. If by chance you have two things to
say, control yourself. A talk must have a central theme-people can only
handle one major idea per talk. Ask yourself "What is the take-home point
here?" That is, what is the one-sentence summary that you hope a listener
will give to his or her friend when the friend says, "What was the talk
about?" Of course your research has complexities and nuances of great
beauty. Go home and write a poem about them. But give your audience one
and only one message, and give it clearly.
(B) Talking clearly means not distracting your audience. Do you pace?
Chain yourself to a chair. Do you say "uh" between every sentence? Get
therapy. Do you touch your nose or your chin all the time? Cut off your
hand. All of these things can be distracting, because when you are anxious
you will do them very fast. As a result, you will not pace in a relaxed,
professorial fashion; you will actually run from one end of the room to
the other. (You'll also often find that you need to look at your notes
and they are on a different side of the room than you are). To find out
what annoying stylistic nuances you have, tape record or video yourself.
This is painful, but worthwhile.
(C) Humor can be useful. A light remark puts the audience at ease and
shows them that you are relaxed and confident. However, too much humor
is surely worse than none at all. People will only consider your work
to be as serious as you seem to think it is. If you imply that it is a
big joke, they will take you at your word. In addition, keep in mind that
nothing is worse than a joke that just doesn't cut it. Here's a good rule:
If you don't know how much humor is too much, don't use humor. And never
under any circumstances tell long jokes that sidetrack you, like the one
about (oops!).
(A) This is your talk. Don't let someone else take control
of it by forcing you to deviate from your organizational plan. If someone
requires clarification (e.g., "Were the anxious people exposed to the
lion or the rabbit?") then answer them briefly and continue. If someone
wants to argue philosophy (e.g., "But don't you think that psychology
errs when it thinks of people as real?") don't take the bait. Audience
members may try to throw you off track and you must not let them-but you
must stop them with great tact. Anyone can say "Shut up, numb nut, I'm
trying to give a talk here." But the expert can say this in other words
and still maintain an air of confidence and professionalism. A good standby
is something like, "That's an interesting question, and I'll be addressing
a related issue in a few minutes, but if I don't answer that particular
question, please ask it again at the end of my talk." (Of course, if you
use this bit of diplomacy you better be prepared to answer the question
at the end of the talk.) If you can't even understand the question you
can always resort to something like "To be honest, I'm not sure I see
the full implications of what you've said, but if I'm going to cover all
the ground that I've set out to cover, I think I best delay a discussion
of that until later." You may be scared to interrupt a questioner who
is persistent, but remember what Ann Landers would say: The interrupting
questioner is acting impolitely and you have every right to get the exchange
back on track by taking charge. In fact, you owe it to the rest of the
audience who have come to hear you -- not the questioner.
(B) Novices often make the mistake of agreeing with criticisms they can't
understand, because they think they will look foolish otherwise, and they
think that the questioner will get off their backs if they just agree
with him or her. By no means should you verbally agree with any critic
unless you really understand his or her point and agree with it. If you
do, you will find yourself backed into a corner later on (e.g., "But you
earlier agreed when I said people weren't real, so how can you now maintain
that your data tell us anything about people?").
(C) Other novices may make the opposite mistake-they are sometimes too
defensive. If a person attacks your study, they are not attacking you.
(Well . . . actually, they may be. But pretend they're not). If they have
a valid criticism of a bad study, your refusal to acknowledge their point
will make you look both stupid and immature. If you acknowledge their
point you'll just look stupid. The best way to avoid damning criticism
is by letting others hear your talk first. Let a practice audience member
(who loves and adores you) find the weaknesses in your argument, and then
repair them before you speak in front of people who don't even love you
a little. This is another benefit of writing an organizational plan. When
you try to write your argument you will see most of the flaws in your
own logic. Better you than your audience.
(A) The same sins that pertain to starting also pertain
to ending. You have ended too soon if, after presenting your results you
say "So that's what we found. Any questions?" You must summarize in two
steps: First summarize your findings (e.g., "So, these data show that
people who are made anxious subsequently tend to show more interest in
sex than do people who are not made anxious."). Second, show the meaning
of your findings for the "Big Picture" (e.g., "Theorists have always construed
anxiety as a deficit, but our findings show that it can indeed have positive
consequences"). Finally, it is nice if you can point out what other provocative
questions your findings suggest (e.g., "It would be interesting to know
if the anxious person's increased interest in sex is accompanied by an
increased ability to perform. We have several field studies in the works
that explore . . .").
(B) You have ended too late if (a) the clock tells you so, (b) the audience
is yawning, or (c) you are spinning your wheels. If you have one hour
to talk, plan a 45 minute presentation; in any case, practice the talk
so that (in addition to all of the other benefits of practicing mentioned
above) you will know exactly how long it takes. Part of being a good teacher
is knowing how to pace yourself, and at a job talk people will be watching
to see if you can end on time. If you run over your limit by more than
ten minutes, look for another job. In any context, a verbose speaker may
lose all the points he or she has previously won by going on and on and
on and on. Don't leave the audience with a "bored taste in their mouths"
-- even if the talk was good, all good things must come to an end. So,
make your point, make it clearly, show why it's important, and then shut
up. Like this.
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