MBA 512

Quality Management and Service Operations

Units: 0.5-1.5

Focuses on managing and improving service firms across industries, including: financial services, health care, hospitality, retail and professional service firms. Addresses the distinct needs and problems of service organizations in the areas of operations and quality management. A core theme is a quality management approach to providing service excellence. Topics include: service strategy, service design, service quality, process improvement, service capacity management, service innovation and technology, and sustainable and socially responsible practices in services.

Notes:

  • Not open to students with credit in the Service Management Specialization courses previously offered under MBA 595.
  • The unit value of a course section will be specified according to the program in which it is delivered.

Prerequisites:

Corequisites:

Graduate course in the Master of Business Administration program offered by the Faculty of Graduate Studies.

Schedules:
Summer 2018 Fall 2018 Spring 2019

Summer timetable available: February 15. Fall and Spring timetables available: May 15.

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