MBA 513

Issues in Service Technology and HR Management

Units: 0.5-1.5

Addresses the distinct needs and problems of service organizations in the areas of human resource management and IT management. Topics include: e-service and the role of technology; customer relationship management (CRM); managing the organizational culture; impact of cultural differences on customer service; management and motivation of knowledge workers; customer self-service technology; the service profit chain; and sustainable and socially responsible practices in human resource management.

Notes:

  • Not open to students with credit in the Service Management Specialization courses previously offered under MBA 595.
  • The unit value of a course section will be specified according to the program in which it is delivered.

Corequisites:

Graduate course in the Master of Business Administration program offered by the Faculty of Graduate Studies.

Schedules:
Summer 2018 Fall 2018 Spring 2019

Summer timetable available: February 15. Fall and Spring timetables available: May 15.

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