SMGT 417

Service Human Resource Management

Units: 1.5

Hours: 3-0-0

Formerly: HSM 417

In services companies, the interaction between the customer and the employee is both an opportunity and a challenge for management. An examination of the unique aspects of building an excellent human resource management system in hospitality and services. Topics include: the role of the servant leader, creating a service culture, attracting, developing and retaining high performers, reward systems in service organizations and designing systems to support service delivery.

Note:

  • Credit will be granted for only one of SMGT 417, HSM 417.

Prerequisites:

Corequisites:

Undergraduate course in Service Management offered by the Peter B. Gustavson School of Business.

Schedules:
Summer 2018 Fall 2018 Spring 2019

Summer timetable available: February 15. Fall and Spring timetables available: May 15.

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