Service Operations and Quality Management
Formerly: HSM 416
Explores the key challenge in managing specific service processes and also considers quality management frameworks and principles. Topics to be examined are: defining and measuring service quality, quality economics and customer worth, designing and planning for service quality, QFD and the House of Quality, service capacity planning and waiting line management, service control and service quality improvement.
- Credit will be granted for only one of SMGT 416, HSM 416.
- All of COM 315, COM 316, COM 321, COM 322, COM 331, COM 341, COM 351, COM 361, COM 362, COM 371; or
- permission of the school.
Undergraduate course in Service Management offered by the Peter B. Gustavson School of Business.