Service Human Resource Management
Formerly: HSM 417
In services companies, the interaction between the customer and the employee is both an opportunity and a challenge for management. An examination of the unique aspects of building an excellent human resource management system in hospitality and services. Topics include: the role of the servant leader, creating a service culture, attracting, developing and retaining high performers, reward systems in service organizations and designing systems to support service delivery.
- Credit will be granted for only one of SMGT 417, HSM 417.
- All of COM 315, COM 316, COM 321, COM 322, COM 331, COM 341, COM 351, COM 361, COM 362, COM 371; or
- permission of the school.
Undergraduate course in Service Management offered by the Peter B. Gustavson School of Business.