Quality Management and Service Operations
Focuses on managing and improving service firms across industries, including: financial services, health care, hospitality, retail and professional service firms. Addresses the distinct needs and problems of service organizations in the areas of operations and quality management. A core theme is a quality management approach to providing service excellence. Topics include: service strategy, service design, service quality, process improvement, service capacity management, service innovation and technology, and sustainable and socially responsible practices in services.
- Not open to students with credit in the Service Management Specialization courses previously offered under MBA 595.
- The unit value of a course section will be specified according to the program in which it is delivered.
Graduate course in the Master of Business Administration program offered by the Faculty of Graduate Studies.