Issues in Service Technology and HR Management
Addresses the distinct needs and problems of service organizations in the areas of human resource management and IT management. Topics include: e-service and the role of technology; customer relationship management (CRM); managing the organizational culture; impact of cultural differences on customer service; management and motivation of knowledge workers; customer self-service technology; the service profit chain; and sustainable and socially responsible practices in human resource management.
- Not open to students with credit in the Service Management Specialization courses previously offered under MBA 595.
- The unit value of a course section will be specified according to the program in which it is delivered.
Graduate course in the Master of Business Administration program offered by the Faculty of Graduate Studies.